Overview

At WholesaleCrystalStone, we strive to ensure your satisfaction with our wholesale crystal products. However, due to the natural characteristics of crystals, please be aware that some items may contain inherent imperfections, natural inclusions, or variations in color, size, and shape. These characteristics are not considered defects and do not qualify for returns or exchanges.

Return Conditions

We do not accept returns or exchanges for natural crystals due to their inherent qualities. By purchasing from us, you acknowledge and accept that each crystal is unique, and minor flaws or variations are part of their natural beauty.

Non-Returnable Items:

• Customized or personalized crystals
• Discounted or promotional items
• Used, damaged, or altered crystals
• Crystals with natural flaws or inclusions

Return Process

As mentioned, due to the natural properties of crystals, we do not accept returns for items with natural imperfections. However, if you receive an item that is significantly different from what was ordered (e.g., wrong item or a major defect), please contact us within 7 days for assistance.

1. Submit a Request: Email us at service@wholesalecrystalstone.com with the following details:
   • Order Number
   • Product Name
   • Reason for Request
   • Photos of the item (if damaged or defective)
2. Confirmation: Our customer service team will review your request within 3 business days and inform you of the next steps.

Return Shipping Fees

• If the return is due to a quality issue or incorrect items shipped, we will cover the return shipping costs.
• If the return is due to personal preference (e.g., dislike or wrong choice), the buyer is responsible for return shipping costs.

Return Processing

Once we receive and inspect the returned items, we will process your refund or exchange within 7 business days. Refunds will be issued using the original payment method, minus any applicable shipping fees.

Important Notes

• Use a traceable shipping service to ensure safe return of your items.
• We are not responsible for items lost or damaged during the return shipping process.
• Crystals are naturally imperfect and have inherent flaws, which are not grounds for return.

Contact Us

If you have any questions regarding our refund policy or need assistance, please feel free to contact us:

• Email: service@wholesalecrystalstone.com
• Customer Service Hours: 9:00 AM – 6:00 PM (GMT+8)