FAQ 1(Frequently Asked Questions)
1. Are your crystals natural?
Yes, all our crystals are 100% natural. We have strict quality control during the sourcing process to ensure that no artificial or synthetic crystals are included. Every piece of crystal is carefully selected to meet the highest quality standards for our customers.
2. Is there a discount for bulk purchases?
Of course! We offer exclusive wholesale discounts for bulk orders (over 5 pieces). For specific discount details, please contact our official email, and we will provide you with a personalized quotation based on your order quantity.
3. How long does it take to ship the products?
After you place an order, we will process and ship it within 2-3 business days. The shipping time depends on your location, and we will provide a tracking number so you can check the logistics status at any time.
4. Do you accept custom crystal products?
Yes, we accept custom orders. Whether you need custom crystal carvings, personalized sizes, or specific styles, please contact our official email, and we will provide you with professional customization solutions according to your needs.
5. What payment methods do you accept?
We accept various payment methods, including credit cards, PayPal, and bank transfers. For large wholesale orders, we also support L/C (Letter of Credit) payment to ensure the safety of both parties.
6. Can I get a sample before placing a bulk order?
Yes, we provide free small crystal samples for you to check the quality. Please contact our official email to apply for samples, and we will ship them to you as soon as possible.
7. What if the received products have quality problems?
If you find quality issues (such as damage, wrong products) after receiving the goods, please contact us within 7 days with relevant photos. We will verify the problem and provide you with solutions such as replacement or refund.
