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Shipping Policy

All products on wholesalecrystalstone.com are guaranteed to be delivered within 15days . If you buy any product through our site and the order total was 200USD or more, you are protected if you don't receive your order on time.(only applies to shipping addresses in the U.S.)

On-Time Guarantee

Order over 300 USD

  • Shipping Method: DHL/FEDEX/UPS
  • Delivery Time: You will receive your goods within 5-9 days (subject to delays due to local customs).

Order greater than 150 but less than 299 USD

  • Shipping Fee: $30 (DHL/FEDEX/UPS)
  • Delivery Time: You will receive your goods within 5-9 days (subject to delays due to local customs).

Order less than 149 USD

  • Shipping Fee: $20 (DHL/FEDEX/UPS), automatically calculated by the system.
  • Delivery Time: You will receive your goods within 5-9 days (subject to delays due to local customs).

Damages/Missing Items/Defects

If your order is damaged, missing items, or defective, please contact our customer service team immediately. We will address the issue as quickly as possible. Report any damages, missing items, or defects within 48 hours of receiving the package, and provide relevant photos and information for us to process your claim.

Tracking Information

Once your order is shipped, we will provide you with a tracking number via email, allowing you to check the status of your order at any time.

Packaging

All our products are carefully packaged to ensure they arrive in perfect condition. If you have any special packaging requirements, please let us know at the time of ordering.

If you have any other questions, please feel free to contact us. We are here to help!

Customer Service 1:service@wholesalecrystalstone.com
Customer Service 2:wholesalecrystalstone1@gmail.com