Help Center

About Us

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Who Are We?
Learn about our brand story and mission.
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Why Choose Us?
What makes our products and services unique.

About Our Crystals

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What types of crystals do you offer?
We offer a wide variety of crystals, including but not limited to quartz, amethyst, rose quartz, citrine, and many more. All our crystals are ethically sourced and of the highest quality.
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Are your crystals natural or synthetic?
All our crystals are 100% natural. We believe in providing genuine products to our customers, ensuring authenticity and quality.

Ordering and Payment

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How do I place an order?
To place an order, browse our online catalog, add the desired items to your cart, and proceed to checkout. You will receive an order confirmation via email once your purchase is complete.
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What payment methods do you accept?
We currently only support PayPal payments, and all transactions are securely encrypted to ensure your safety.

Shipping and Delivery

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Do you ship internationally?
Yes, we ship to most countries in Europe and North America. Please check our shipping page for specific details and shipping rates.
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How long will it take to receive my order?
Delivery times vary depending on your location. Typically, orders are processed within 2-3 business days, and shipping takes 7-15 business days for international deliveries.
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How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on our shipping partner’s website.

Returns and Exchanges

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What is your return policy?
We accept returns within 30 days of purchase. Products must be in their original condition and packaging. Please contact our customer service team to initiate a return.
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How do I exchange an item?
If you would like to exchange an item, please contact us with your order details. We will guide you through the exchange process.

Customer Support

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How can I contact customer support?
You can reach our customer support team via email Our team is available Monday to Friday, 9 AM to 5PM (USA).

Wholesale Inquiries

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Do you offer discounts for bulk purchases?
Yes, we offer special pricing for bulk and wholesale orders.