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What is your minimum order quantity?

• Our minimum order quantity is 1 piece/1 kilogram, depending on the product. Please check each product page for detailed information.

How can I make a payment for my order?

• We accept PayPal as a payment method. You can choose the most convenient payment option during checkout.

How long will it take to ship my order?

• We typically ship within 3-7 business days after payment confirmation. Delivery via DHL, UPS, TNT, or FedEx usually takes about 3-10 business days. Shipping by sea takes approximately 25-35 business days.

Do you provide samples?

• Yes, we can provide samples, but a fee will apply. Please contact our customer service for more details.

How do I handle returns or exchanges?

• If you notice any issues with the received goods, please contact us first and provide more information. We will do our best to resolve the problem. If products are damaged during shipping, please provide information and photos regarding the packaging and the items. We will compensate you or resend the products with your next order.

What should I do if I have special requests?

• If you have any special requirements regarding quantity or weight, please email us, and we will be happy to assist you.

Customer Service Email：wholesalecrystalstone1@gmail.com